Refund policy

Returns & Exchanges
You may request a return or exchange within 14 days after delivery. Standard items must be unworn, unwashed, unaltered, and in original condition, with tags attached where applicable.

Please email glades.co@outlook.com with your order number before mailing a return. Do not send items without contacting us first. After approval, mail the item to the business address listed on our Contact Information page and follow the return instructions we provide.

Customers are responsible for return shipping unless Glades sent an incorrect or defective item. Glades does not charge a restocking fee. Once an eligible return is received and inspected, refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. Exchanges for another available size or color are subject to stock availability.

Items made to a customer's custom specifications or personalized with customer-provided names or artwork are final sale, except if an item arrives damaged or defective, or differs from the approved order. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos so we can help.

This policy does not limit any rights that cannot be excluded under applicable law.